Free shipping on orders $100 or more 

Check out our sale prices on many items

Shipping Policies

Delivery time, though approximate, is usually 7 – 10 business days.  The shipping charges within the continental United States is as follows:  All orders under $100.00 are a flat rate of $12.00 per order.  Orders $100.00 and over qualify for FREE shipping.  These rates apply to UPS ground, first class and priority mail.  We reserve the right to determine the shipping method based on cost.  We also offer special shipping at additional cost.  For special shipping and shipping outside the continental U.S., contact us at the time of ordering for shipping to be calculated accurately.

Backorder Policy

If an item is on back order, customer will be notified of the approximate shipping date.  The item will not be billed until the product is shipped.

Return Policy

An order may be cancelled within 24 hours of placement by contacting us at customersupport@specialdollsonline.com.   After an order has been placed, an order cannot be cancelled.  However, customer may request the return of an order within 30 days of the invoice.  Please e-mail us at customersupport@specialdollsonline to request the return of an order.  Customer shall pay the cost of return shipping.

Damaged Goods Policy

Customer may request return of a defective product within thirty days of the invoice date.  Customer will contact us at customersupport@specialdollsonline.com, and we will arrange for the defective item to be returned.  Upon return, the item will be inspected and, if it is found to be defective (due to no fault of the customer), will be repaired, replaced, or credited at our option.  Any shipping charges will be our responsibility.